Refund policy

Return & Refund Policy

Nuvazen Sciences LLC

At Nuvazen Sciences LLC, customer satisfaction and product safety are our top priorities. Please review this Return & Refund Policy carefully before placing your order.

1. What We Cover

For approved claims, you may choose a replacement or a refund. Replacements are subject to availability. If a replacement is unavailable, we will issue a refund to your original payment method. The return requirements and processing timelines in this policy still apply.

Because our products are dietary supplements, we do not accept returns for a change of mind, including unopened products. We do stand behind every order: if your order arrives damaged, defective, misprinted, or incorrect, or is lost in transit, we will replace or refund it.

Claims must be submitted within 30 days of delivery (or, for lost orders, within 30 days of the estimated delivery date).

2. How to Submit a Claim

Please contact our Customer Support team before sending anything back.

Email: info@nuvazen.com

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product, label, and packaging for damaged, defective, misprinted, or incorrect items. Photographs are not required for lost-order claims.

All claims are subject to review and approval.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery and notify us promptly if anything is wrong.

If your claim is approved, once Nuvazen receives and inspects the returned item:

  • A replacement will be shipped within 5 business days, or
  • A refund will be issued to your original payment method within 10 business days

For approved claims, the item must be returned following the instructions in section 5. Photographs support your claim but do not replace the return requirement.

4. Lost or Undelivered Orders

If your order has not arrived, please contact us within 30 days of the estimated delivery date. If the package is lost in transit and your claim is approved, we will ship a replacement within 5 business days of claim approval or issue a refund within 10 business days of claim approval. No return is required.

If tracking shows your order as delivered but you have not received it, please contact info@nuvazen.com with your order number, confirmation of your shipping address, and any available supporting evidence, such as a delivery photo or carrier correspondence. Once we receive this information, Nuvazen will open an investigation with our fulfillment partner. You may be asked to provide additional information during the investigation.

5. Required Returns & Return Shipping

Customers normally pay return shipping. For approved claims involving damaged, defective, incorrect, or misprinted items, Nuvazen may cover return shipping after reviewing the circumstances. Before an item is returned, customer support will confirm who pays and, if Nuvazen covers the cost, how payment or reimbursement will be arranged.

Items must be returned for all approved item-related claims, including damaged, defective, incorrect, or misprinted items. No return is required for lost or undelivered orders. Once your claim is approved, we will email you return instructions and our return address. Please wait for these instructions before sending anything back. For security and quality control purposes, the return address is shared only with approved claims.

Approved returns must be shipped within 10 calendar days of receiving our return instructions. Nuvazen will complete inspection within 8 business days of receiving the returned item. The replacement and refund processing timelines in sections 3 and 9 begin after inspection is complete.

Items sent without approval, or to any address other than the one we provide, may not be accepted or refunded.

6. Non-Returnable Items

For health, safety, and regulatory reasons, the following are not eligible for return or refund unless they arrived damaged, defective, misprinted, or incorrect:

  • Unopened products returned for a change of mind
  • Opened or used dietary supplements or personal care products
  • Perishable or ingestible products once opened
  • Custom or personalized products
  • Sale items and gift cards
  • Hazardous, flammable, or restricted materials

7. Replacement & Refund Exemptions and Order Cancellations

Refunds, credits, or replacements will not be issued in the following cases:

  • Incorrect or Insufficient Address – If an incorrect or incomplete address is provided and the shipment is returned, reshipment costs are the customer's responsibility.
  • Unclaimed Shipments – Unclaimed packages returned to our facility require reshipment at the customer's expense.
  • Buyer's Remorse – We do not issue refunds for buyer's remorse.

Order Cancellations: To request cancellation, contact info@nuvazen.com with your order number as soon as possible. Nuvazen will process the cancellation request. Cancellation is only guaranteed within the first 1.5 hours after the order is placed, provided it has not entered fulfillment. Once the order has been accepted and processing has begun, cancellation is no longer guaranteed. Subscription cancellation concerns future renewals, not orders already placed. Eligible refund and replacement claims remain separate.

8. Exchanges

We do not offer exchanges. If you received an incorrect item, you may choose a replacement with the correct item or a refund, subject to availability and the return requirements and processing timelines in this policy.

9. Refund Processing & Late Refunds

Approved refunds include the original shipping charge paid by the customer. Return-shipping costs are handled separately as described in section 5.

  • For approved claims requiring a return, refunds are issued to the original payment method within 10 business days after Nuvazen receives and inspects the returned item.
  • For approved lost or undelivered-order claims, refunds are issued to the original payment method within 10 business days of claim approval. No return is required.
  • If more than 15 business days have passed since receipt and inspection of your returned item, or since claim approval for a lost or undelivered order, please contact us at info@nuvazen.com.

10. Customer Support & Contact

For any questions regarding refunds, replacements, or your order, please contact our support team:

Nuvazen Sciences LLC
Email: info@nuvazen.com
Customer Support Response Time: Within 1–2 business days

11. Governing Language

This policy shall be governed and interpreted in the English language, regardless of any translations.